Hypermedia-based adaptive expert system for advanced performance support

D. T. Pham^a, A. M. Huneiti^b

^aManufacturing Engineering Centre, Cardiff University, UK,
^b Jordan University, Amman-Jordan,

Advanced performance support system

Primary Components:

•Technical documentation (how-to-do?) •Expert assistance (what-to-do?)

Main Features:

•Interactive •Intelligent •User adaptive •Task-aware •Delivers “just-in-time” knowledge •Full multimedia support

Supporting workers has become:

•Complex (products, systems, processes)

•Time consuming

•Costly

Main Conclusion

The main objective of an advanced PSS is to provide operators with “how-to-do” and “what-to-do” types of information. The former is achieved through a freely browsed technical documentation. The latter is achieved through an expert advisor that provides assistance for more specific, complex, and difficult to learn tasks. These services provide a better support when they are inter-linked and are designed to be accessed in a task-based and user-centred manner.