Problem solving approach-4

Implementation

Conclusions and future work

• The approach presented segments the development phase of the system's inference mechanism into small manageable steps
• According to the product support problems different reasoning strategies are utilised
• Multi-modal reasoning enables the system to respond to a large variety of user queries
• A co-relation between problem solving and product support has been identified
• The problem solving strategy can be integrated with knowledge models to provide a product support knowledge engineering framework