In the face of increasing competition, manufacturing companies have to consider new methods of increasing the value of their products. Improved production efficiency to reduce costs, and higher product specification to raise levels of quality are needed to maintain existing business. It is often perceived among the inexperienced SMEs around the UK that investment in new technology and intelligent systems is the easiest, yet the most expensive, solution. However, this is often not the case when, and only when, a company undertakes extensive work to research, plan and manage technology implementation it is possible to select equipment which will enhance almost every aspect of a company’s performance. However, without this work, new technology can not only confound a previously well organised operation but also incur high running costs and a long payback time. This paper outlines a generic approach to implementing new technology, identifies the keys to its success and how further sustainable growth can be achieved when new technology implementation is considered part of a company-wide strategy.

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