Innovative Production Machines and Systems Conference

Best Practice, representing value-creating processes, has been understood in terms of how teams learn, internalize, apply and improve experiential knowledge within an enterprise collaboration framework. In mature markets firms are ependent on knowledge development processes making best practice more efficient and effective for the purpose of ompetitiveness, without being copied by competitors. However, for the global firm to leverage best practice, ICT (Information and Communication Technology) needs to be applied both toward developing and transferring such knowledge. Thus, we need to understand if best practice can be developed through the supported of ICT-represented knowledge, and if so, how does it lead to best practice being improved/changed. We are reporting from research in progress. In our preliminary analysis we have discovered that, given certain organizational conditions, ICT-supported best practice representation may enhance best practice development.