Customer driven development of Product-Service-Systems
Authors: E. Uhlmann, H. Meier, H. Bochnig, C. Geisert, K. Sadek, C. Stelzer
Abstract
In order to ensure competitiveness in times of globalization, manufacturers need to respond to client demands by focusing the development of industrial production machines on the customer needs. Additional value can be provided by developing and offering innovative services along the entire life-cycle of the physical product. Despite strong interdependencies between products and services there is no integrated view on their design. This paper describes the state-of-the-art regarding the fulfilment of customer requirements and illustrates an approach for the integrated design of products and services in the form of Product-Service Systems (PSS) in an industrial scope. Therefore, fundamental concepts for the customer driven development of product and service in the context of PSS are presented.
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| Presentation - Customer driven development of Product-Service Systems.pdf | 2.04 MB |
Hi again,
Thanks for the presentation slides. They are very informative. It would be perfect if you can give a video presentation on the slides to explain the contents. Check out the guide on how to upload a presentation on http://conference.iproms.org/i_proms_2008_presentations
Look forward to hear from you again.
Many thanks.
ang
Dear Uhlmann, et al:
I find your work very impressive and informative. Your presentation is content-rich. I place myself on the same wavelength with you regarding the observation that competitiveness in the global domain expects manufacturers to adapt to the ever changing requirements. As far as customers' dictates are given a status in the development of industrial production machines, we must also be aware that those changing requirements in the context of customers' dictates or demands tend to increase production variables. The more the production variables, the more production complexity increases. What contingency tools do you propose can help address:
(1) the complexity in fulfilling the functional requirements of a result-oriented Product-Service System (PSS)?
(2) the potential disadvantages of PSS, if any? Please list any potential disadvantages of PSS.
Thanks for being generous with your time.
Flowers
Hello authors,
I have some confusions on the terminology -> 'customers'. Is the 'customer' is limited to service and supply happens in industries. Or can it be generalised to general public consumers?
I am still waiting for the video presentation.
Many thanks.
ang
Dear Mr Flowers,
Thank you for your interest in our work. Regarding your questions I'd like to address both points together.
Product-Service Systems allow to use formerly idle economical and technical potentials and/or to enhance the value for the customer. The integration of products and services raises the complexity by a significant amount in all phases of the life cycle. This does result in a challenge (rather than disadvantage), which needs to be managed. Therefore, adequate computer-aided tools are essential in order to assist, e.g., the product and service designers in the planning and development phase. Main points in this case are to provide an overview about available options and to illustrate interdependencies and consequences of a certain choice. Also, the intelligent assistance with technical and technological information, data about service procedures, resources, prerequisites, and so on can help to cope with the increased complexity.
The result-oriented business model in particular implies that the responsibility in the use phase remains mostly, if not entirely, with the PSS provider. This can lead to a reduction in complexity because the share of internal processes without customer integration increases, which can therefore be simplified. With the result-oriented business model the functional requirements are generally reduced and the possible solutions for the supplier more manifold.
Due to the novelty of PSS and the inherent paradigm shift it is more likely that existing structures and processes cannot be used without adaptation or integration.
The next International Seminar on PSS with very interesting topics in this area will be held at January, 26 and 27, 2009 in Berlin. It would be a pleasure seeing you and perhaps listening to a presentation of yours. Details will be announced on http://www.tr29.de .
Kind regards,
H. Bochnig
Dear Mrs Ang,
the scope of our research is Industrial Product-Service Systems. Hence a customer of a PSS supplier is another business contact and not an end consumer.
Kind regards,
H. Bochnig
Dear Herr Bochnig:
Thank you for the comprehensive response to my questions. I am interested in reading more materials you may have published with colleagues. If there are any, could you send me a link where I can download your and colleagues' most recent topic-related publications. I will certainly follow up on the January 2009 International Seminar on PSS in Berlin. Thanks for the information.
Flowers
Dear Mr Flowers,
On the following webpage you will find a list of publication references on various aspects of PSS from the collaborative research project Transregio 29 "Product-Service Systems - Dynamic Interdependency of Products and Services in the Production Area", where our work is embedded in:
http://www.lps.rub.de/tr29/publikationen/
Kind regards,
H. Bochnig
Dear Herr Bochnig,
Thanks for the link. I will keep you and group on my mailing list.
Cheers.
Flowers
Dear authors,
Welcome to the Concurrent Engineering session of IPROMS 2008 virtual conference. My name is Mei Choo Ang, the co-chairman for the session.
First of all, thank you very much for your participation and contribution to IPROMS 2008! I hope that you will enjoy the IPROMS sessions and that you will find some interesting work that will be useful for your own research.
Please upload your presentation if you have not done so.
Thank you
ang