1- Advanced performance support

Advanced performance support system

Primary Components:

•Technical documentation (how-to-do?) •Expert assistance (what-to-do?)

Main Features:

•Interactive •Intelligent •User adaptive •Task-aware •Delivers “just-in-time” knowledge •Full multimedia support

  Supporting workers in modern job environments has become: Complex (products, systems, processes,...etc.). Time consuming. Costly. Advanced performance support methods can: Enhance productivity. Reduce training costs, time to achieve proficiency, and errors. Increase quality, accuracy, task completion rate, and worker autonomy.

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